Returns & Refunds Policy

At MIE Store, we want you to love your purchase. If for any reason you’re not completely satisfied, our returns process is simple and transparent.

Returns

You may return your item(s) within 15 days of receiving your order.
To be eligible, your item must be unused, in the same condition that you received it, and in its original packaging (where applicable).

To start a return, please contact us at Mishop_1@hotmail.com with your order number and reason for return.
Once your request is reviewed and approved, we’ll provide you with the return shipping address and next steps.

Refunds

Once your return is received and inspected, we’ll issue a full refund to your original payment method.
Refunds are typically processed within 5–7 business days after we receive the returned item.

If your item arrives damaged or faulty, we’ll cover the return shipping cost.
For all other returns, the buyer is responsible for return postage.

Replacements

We offer replacements within 15 days of delivery for eligible products.
Please contact us if you’d like to arrange a replacement instead of a refund.

Exceptions

Certain items cannot be returned due to hygiene or customisation reasons. This includes:

Any product-specific return restrictions will be clearly noted on the product page.

Contact Us

If you have any questions about your return or refund, reach out to us at:
📧 Mishop_1@hotmail.com
📞 +44 7833 590079